No-start or intermittent start failure on the 2011 Jeep Grand Cherokee
1 crash 3 fires 4 of the 222 reports for this failure mention a crash, a fire, an injury or a death. Those are the owner's words on the complaint form, not a verified finding, and one report can mention more than one.
When no-start or intermittent start failure gets reported
Owners of the 2011 Jeep Grand Cherokee report no-start or intermittent start failure at a median of 56,000 miles. A quarter of the reports come in before 40,000 miles and a quarter after 73,000 miles, from 217 reports that carried an odometer reading.
A part like this is normally expected to survive 88,000 miles. It is the 2nd most-reported problem on this model year.
The mileage distribution
The reported range runs from 30,000 miles at the tenth percentile to 102,000 miles at the ninetieth, a spread of 71,361 miles across the middle 80% of reports.
When the reports scatter this far, the mileage is telling you about how these cars were driven more than about the part itself.
17% of the dated reports were filed under 36,000 miles.
The whole distribution
| 10th | 25th | Median | 75th | 90th |
|---|---|---|---|---|
| 30,159 miles | 40,000 miles | 56,000 miles | 73,000 miles | 101,520 miles |
Read the 10th percentile as “one report in ten arrived this early”. Exact figures are shown in this table because it is the table of record; everywhere else on the site they are rounded to the precision the sample can carry.
What a percentile can and cannot tell you here
These five numbers describe the readings owners gave, in order. The median is the middle one: half the reports arrived below it. The 10th and 90th are the edges of the bulk of the distribution, and the distance between them is the part worth reading. A tight spread — say 70,000 to 95,000 miles — points at something that wears out on a schedule, and the schedule is knowable. A wide one, 20,000 to 190,000, points at a fault that hits some cars and never troubles others, which means the mileage on the listing in front of you tells you very little about your odds.
What these figures are not is a survival curve. Every reading here comes from a car whose owner filed a complaint, so the sample contains only failures: it cannot say what share of the fleet made it past 150,000 miles untouched, because those owners had nothing to report. Nor is the mileage the moment of failure — it is the odometer reading as recalled at the time of filing, which may be weeks later and is sometimes rounded to the nearest ten thousand by the person typing it.
Percentiles are shown at all only once 8 readings exist for the vehicle and mode. Below that the middle of a handful of numbers is noise wearing a decimal point, so the figures are withheld rather than dressed up.
What happens, and what it costs
Of these reports, 1 a crash and 3 a fire are mentioned. Owners write their own complaints and the agency does not verify them, so read this as what the reports say happened rather than as a confirmed count.
Putting it right typically runs $200–$1,800 at an independent US shop. That range is an editorial estimate held in this site's failure-mode catalogue, not a figure from NHTSA, and it is a repair cost rather than a diagnosis cost.
The same failure on other years
The same failure is reported on 26 model years of this car. It shows up earliest on the 2019, at a median of 1,900 miles, and latest on the 1996 at 165,000 miles.
By volume the 2011 is the worst of them, which makes this a problem of this specific year rather than of the model as a whole.
If one year stands out to the left, that is the year to avoid; if the whole line sits at a similar mileage, this is wear rather than a defect in one production run.
Tick median reported mileage Solid middle half of reports Faint 10th to 90th percentile Colour how bad the failure is when it happens
What owners wrote
Verbatim from NHTSA complaint narratives, trimmed for length. The mileage is the one the owner gave.
Purchased 2011 jeep grand cherokee laredo new from dealer mick's north hills chrysler. Have had vehicle in for repair or reprogramming of passive entry and pushbutton start multiple times. The problem began happening the day after it was purchased. Repair took quite a while and also had downtime where vehicle shut itself off when driving at least twice. The original problem was corrected after multiple visits and calls to dealer. The problem began happening again over past couple of weeks with "key not found". One week ago saturday (4/30) the vehicle would not start using either key nor when removing push button and attempting to start with key inserted. It would crank and crank but not start. After leaving sit overnight it started the next day. But still getting intermittent "key not found". The dealer took the car in for service again on 5/2 and this time dealer replaced batteries in both key fobs. Two days later the vehicle would not start in the am or any other repeated attempts throughout the day. Had it towed to another dealer for service and repair pending as of 5/9. *tr
December 5, 2011 vehicle remote started, shut off and failed to restart. Taken to dealership, related that it was a key programming issue. December 9, 2011 vehicle would not start, towed to dealership, related that it was a climate control module. December 12, 2011 vehicle would not start, taken to dealership, related it was a "totally integrated power module" and a block fuse. Vehicle remained out of service until january 11, 2012. January 11, 2012 vehicle picked up driven 170 miles, turned off would not start, towed to dealership. January 17, 2012 dealership related that the vehicle had a undetermined electrical issue and the problem was not resolved, chrysler had open a "chrysler star case" on the vehicle. January 18, 2012 contacted by dealership relating that the vehicle was fixed, replaced battery and that resolved all problems. Vehicle has had four separate electronic component failures and has not been picked up since release date january 18, 2012. It is my belief that the vehicle still has an electronic anomalies that render the vehicle unreliable. *kb
I have a 2011 jeep grand cherokee, and was experiencing the same cold start issues I drove it for about another 2 weeks and on one trip I drove about an hour out of town and had to run into a bank. When I got back in my car I started it and died right in the middle of the driveway I was exiting. Took 30 minutes for it to restart. The paperwork says they replaced the win (wireless ignition node). 11 days in the shop. The next morning I went out to go to work and the car would not start. Called dealership told me to bring it back up. I did the next day, this time getting a dodge dart from the rental company 8 days in the shop when I received a call that it was ready, this time they replaced the ignition module and gave me a new remote key. The next day aug 8th went to go to work and the car wouldn't start. Half hour later got the car started and back to dealership, this time I received a nissan versa rental. They have had it ever since 14 days and counting. I talk to service department on thursday august 15th. And they told me they got it not to start and that it was the fuel injectors, I interjected and told him about this forum…
Also reported on the 2011 Jeep Grand Cherokee
Other electrical problem
Other brake problem
Fuel pump failure
Other engine problem
Other fuel system problem
Stalling while driving
How far this goes
Complaints are voluntary, so 222 is a floor and not a count of affected cars. Mileages are typed in by owners and cluster on round numbers. And the mode itself is assigned by software reading the complaint text, which is reliable in bulk and fallible one report at a time.
Questions this page answers
At what mileage does no-start or intermittent start failure happen on the 2011 Jeep Grand Cherokee?
Across 217 owner reports that included an odometer reading, half were filed by 56,000 miles. A quarter were filed before 40,000 miles and a quarter after 73,000 miles. These are the mileages owners reported when they complained, not a prediction for any individual car.
How common is no-start or intermittent start failure on the 2011 Jeep Grand Cherokee?
222 reports have been filed with NHTSA, about 2.3 per 1,000 vehicles. Complaints are voluntary, so this is a floor rather than a count of affected cars.
What this is and is not. These are the mileages at which owners chose to complain to a federal agency, which is not the same as the mileage at which the part fails on every car. It skews toward failures that happened outside warranty, cost real money, or frightened someone. It is still the only public dataset that carries failure mileage at all, and the shape of a few hundred readings is informative even when a single one is not. Methodology · JSON · this failure on other cars
Source Owner complaints and recall records published by the US National Highway Traffic Safety Administration, model years 1996–2027 Figures rebuilt Published by AtWhatMileage How every figure is computed