Contact AtWhatMileage
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One address, read by a person, for everything: corrections, data removal requests, licensing, press and the API. There is no contact form on this site and no live chat — this is a set of static pages that never writes anything, and it is going to stay that way.
hello@ivory-dunlin-973487.hostingersite.com
Written out rather than linked, deliberately. Copy it, or type it. Replies normally go out within 5 working days; a correction that needs the statistics rebuilt can take longer, because the rebuild runs on a schedule rather than on demand.
- A figure looks wrong
- Removal and privacy requests
- Licensing, data and the API
- Press and research
- What we cannot help with
A figure on the site looks wrong
This is the message we most want to receive and the one that most often arrives unusable. Everything on this site is arithmetic over public records, so a wrong figure is a bug with a cause, and finding the cause needs four things:
- The exact page address. Paste the URL from the address bar. "The 2014 CR-V page" is not enough — there is a vehicle page, a failure-mode page underneath it, and a mileage page beside it, and they compute different things.
- The figure as it appears, copied rather than paraphrased, with the label next to it. A median and a p90 look similar and are not.
- What you believe it should be, and why. A source helps: a technical service bulletin, a recall number, a manufacturer document, or simply "the complaint file shows 41 reports and the page says 38".
- The date you looked. The statistics are recomputed on a schedule, so a figure quoted from last month may already have moved.
What happens next depends on which kind of mistake it is. If a complaint has been sorted into the wrong failure mode, or a failure mode is named in a way that misleads, that is this site's catalogue at fault and it gets changed in the code. If a number does not follow from the formulas on the methodology page, that is a bug and it gets fixed. If the underlying federal record is itself wrong — the wrong model year, an impossible odometer reading, a duplicate filing — this site cannot correct it, because it is downstream of NHTSA; the honest answer in that case is to say so and point you at the agency, rather than to quietly overwrite what the source says and publish a number that no longer matches its citation.
Disagreement about a car is not a correction. "My 2016 has 180,000 miles and has never had this problem" is true and is also entirely consistent with a page reporting that other owners had it at 90,000 — the site publishes distributions from voluntary reports, not predictions about individual vehicles. Those emails are read, and they do not change a figure.
Removal, privacy and data protection requests
The complaint narratives quoted on this site come from NHTSA's public Office of Defects Investigation database. They are published by the federal government with the filer's personal details already removed, and this site quotes short extracts describing the failure. If you filed a complaint and believe the extract shown here identifies you — a name, a location, a plate, a VIN or an employer that survived the agency's redaction — write to the address above with the page URL and the sentence in question, and the extract will be removed while it is checked rather than after.
Two things worth being clear about. Removing a quote from this site does not remove it from NHTSA's database, and only the agency can do that. And a request to remove a quote because it is unflattering to a vehicle, rather than because it identifies a person, will be declined — that is the record, and it is public.
For requests about your own personal data as a visitor — access, deletion, correction, or objecting to processing — the privacy policy sets out what is and is not held, which is very little: this site sets no cookies of its own, runs no analytics and keeps no accounts. Send the request to the same address and say which right you are exercising and which jurisdiction you are in, so that the right deadline applies.
Licensing, bulk data and the API
The computed figures are published under CC BY 4.0, so for most reuse there is nothing to ask: take the numbers, credit AtWhatMileage, and link to the page you took them from. The terms of use spell out what the licence does and does not cover.
Get in touch when you need more than the licence gives you. If you want the whole dataset, ask rather than crawling sixty thousand pages — there is a dump, and handing it over costs both of us less than the crawl. If you need volume beyond the published API rate limit, or an attribution arrangement other than a link, say what you are building and roughly how much you need.
Press, academic and research enquiries
Questions about the method get answered properly, including the parts that are unflattering — where the fleet-size estimate is weakest, why the risk score is only a within-year rank, and which conclusions the data cannot support. If you are writing about a specific vehicle, send the page URL and the claim you intend to make and it will be checked against the underlying rows before you publish rather than after.
What we cannot help with
Three things come up often enough to answer here. This site cannot diagnose or repair your car: it can tell you that a failure mode clusters around a mileage on your model year, and it cannot tell you what the noise you are hearing is — that needs a mechanic with the car in front of them. It cannot file a complaint with NHTSA for you, and it is not a route to the agency; complaints go to NHTSA directly, and filing one is genuinely worth doing, because the data on this site exists only because other owners did. And it cannot tell you whether to buy a particular car. The figures are one input into that decision, sitting beside the service history, an inspection and the price, and treating a risk score as a verdict is a misuse of it that the methodology page explains at length.