Infotainment screen failure on the 2012 Ford Explorer
Only 7 reports for this mode came with an odometer reading, which is too few for percentiles to mean anything. The page is here because someone linked to it; treat the figures as anecdotes, and see the full report for this year instead.
When infotainment screen failure gets reported
There are 8 reports of infotainment screen failure on the 2012 Ford Explorer, 7 with a mileage attached. That is too few to place the failure on the odometer with any confidence.
A part like this is normally expected to survive 65,000 miles. It is the 19th most-reported problem on this model year.
The whole distribution
| 10th | 25th | Median | 75th | 90th |
|---|---|---|---|---|
| — | — | 6,000 miles | — | — |
Read the 10th percentile as “one report in ten arrived this early”. Exact figures are shown in this table because it is the table of record; everywhere else on the site they are rounded to the precision the sample can carry.
What a percentile can and cannot tell you here
These five numbers describe the readings owners gave, in order. The median is the middle one: half the reports arrived below it. The 10th and 90th are the edges of the bulk of the distribution, and the distance between them is the part worth reading. A tight spread — say 70,000 to 95,000 miles — points at something that wears out on a schedule, and the schedule is knowable. A wide one, 20,000 to 190,000, points at a fault that hits some cars and never troubles others, which means the mileage on the listing in front of you tells you very little about your odds.
What these figures are not is a survival curve. Every reading here comes from a car whose owner filed a complaint, so the sample contains only failures: it cannot say what share of the fleet made it past 150,000 miles untouched, because those owners had nothing to report. Nor is the mileage the moment of failure — it is the odometer reading as recalled at the time of filing, which may be weeks later and is sometimes rounded to the nearest ten thousand by the person typing it.
Percentiles are shown at all only once 8 readings exist for the vehicle and mode. Below that the middle of a handful of numbers is noise wearing a decimal point, so the figures are withheld rather than dressed up.
What happens, and what it costs
Putting it right typically runs $400–$2,600 at an independent US shop. That range is an editorial estimate held in this site's failure-mode catalogue, not a figure from NHTSA, and it is a repair cost rather than a diagnosis cost.
The same failure on other years
The same failure is reported on 10 model years of this car. It shows up earliest on the 2025, at a median of 5,000 miles, and latest on the 2015 at 120,000 miles.
By volume the 2011 carries the most reports, with 17; the 2012 has 8. A mode that appears across most years of a model is usually a design choice rather than a bad batch.
If one year stands out to the left, that is the year to avoid; if the whole line sits at a similar mileage, this is wear rather than a defect in one production run.
Tick median reported mileage Solid middle half of reports Faint 10th to 90th percentile Colour how bad the failure is when it happens
What owners wrote
Verbatim from NHTSA complaint narratives, trimmed for length. The mileage is the one the owner gave.
Tl* the contact owns a 2012 ford explorer. The contact stated that touchscreen of the navigational system malfunctioned. The vehicle was taken to the dealer who but they advised that the failure could not be corrected. The manufacturer was notified of the failure who advised that a remedy for the failure was not available. The vehicle was not repaired. The VIN was unavailable. The failure mileage was 1,450.
In the words of one of the several ford motor co. Customer care case manager I've spoken to since I purchased this vehicle about 6 weeks ago, ford's mytouch system is "totally dysfucntional". The software upon which this system is based was apparently co-authored by microsoft and ford is currently telling customers they have to wait for the next release, supposedly due to be released in "the first quarter of next year". Has anyone ever heard this kind of message before...think ms vista! My explorer has an approx. 8"x5" touchscreen in the middle of the dash. It is supposed to come on when I start the vehicle and many functions of the vehicle are controlled by touching icons on the screen. Unfortunately, when the screen fails to come on, usually for about the initial 20 minutes after starting the vehicle, the driver controls are unavailable. This includes features like being able to view the rear-view camera, turning on the heated seats, climate control features, dealing with phone calls and selecting music sources and radio channels, etc.. Mytouch also includes a feature where its supposed to sync to the driver's mobile phone, but…
Ford sync system - continues to freeze and not function. Navigation system freezes up and/or doesn't work at times. Phone system shows you on a call when you are not. Multiple times not working and is supposed to be hands free. Have had the system replaced and updated and still doesn't work properly or as advertised. Ford case # cas [xxx] keep getting told they have an expert looking in to it and it might be related to the iphone. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Also reported on the 2012 Ford Explorer
Other steering problem
Other body or interior problem
Steering rack, gear or tie rod failure
Other engine problem
Loss of power steering
Other powertrain problem
How far this goes
This page is kept out of search results because 8 reports is not enough to publish percentiles from. It stays reachable because somebody looking at this exact car would rather see the reports than be told there are none.
Complaints are voluntary, so 8 is a floor and not a count of affected cars. Mileages are typed in by owners and cluster on round numbers. And the mode itself is assigned by software reading the complaint text, which is reliable in bulk and fallible one report at a time.
Questions this page answers
At what mileage does infotainment screen failure happen on the 2012 Ford Explorer?
Across 7 owner reports that included an odometer reading, half were filed by 5,000 miles. A quarter were filed before — and a quarter after —. These are the mileages owners reported when they complained, not a prediction for any individual car.
How common is infotainment screen failure on the 2012 Ford Explorer?
8 reports have been filed with NHTSA, about 0.0 per 1,000 vehicles. Complaints are voluntary, so this is a floor rather than a count of affected cars.
What this is and is not. These are the mileages at which owners chose to complain to a federal agency, which is not the same as the mileage at which the part fails on every car. It skews toward failures that happened outside warranty, cost real money, or frightened someone. It is still the only public dataset that carries failure mileage at all, and the shape of a few hundred readings is informative even when a single one is not. Methodology · JSON · this failure on other cars
Source Owner complaints and recall records published by the US National Highway Traffic Safety Administration, model years 1996–2027 Figures rebuilt Published by AtWhatMileage How every figure is computed