Infotainment screen failure on the 2011 Ford Explorer
When infotainment screen failure gets reported
Owners of the 2011 Ford Explorer report infotainment screen failure at a median of 20,000 miles. A quarter of the reports come in before 2,100 miles and a quarter after 50,000 miles, from 10 reports that carried an odometer reading.
A part like this is normally expected to survive 65,000 miles. It is the 15th most-reported problem on this model year.
The mileage distribution
The reported range runs from 500 miles at the tenth percentile to 60,000 miles at the ninetieth, a spread of 59,104 miles across the middle 80% of reports.
Reports bunched into a band this tight usually mean the component has a life of its own: it goes at roughly the same mileage regardless of who owns it.
60% of the dated reports were filed under 36,000 miles.
The whole distribution
| 10th | 25th | Median | 75th | 90th |
|---|---|---|---|---|
| 500 miles | 2,125 miles | 20,000 miles | 49,116 miles | 59,604 miles |
Read the 10th percentile as “one report in ten arrived this early”. Exact figures are shown in this table because it is the table of record; everywhere else on the site they are rounded to the precision the sample can carry.
What a percentile can and cannot tell you here
These five numbers describe the readings owners gave, in order. The median is the middle one: half the reports arrived below it. The 10th and 90th are the edges of the bulk of the distribution, and the distance between them is the part worth reading. A tight spread — say 70,000 to 95,000 miles — points at something that wears out on a schedule, and the schedule is knowable. A wide one, 20,000 to 190,000, points at a fault that hits some cars and never troubles others, which means the mileage on the listing in front of you tells you very little about your odds.
What these figures are not is a survival curve. Every reading here comes from a car whose owner filed a complaint, so the sample contains only failures: it cannot say what share of the fleet made it past 150,000 miles untouched, because those owners had nothing to report. Nor is the mileage the moment of failure — it is the odometer reading as recalled at the time of filing, which may be weeks later and is sometimes rounded to the nearest ten thousand by the person typing it.
Percentiles are shown at all only once 8 readings exist for the vehicle and mode. Below that the middle of a handful of numbers is noise wearing a decimal point, so the figures are withheld rather than dressed up.
What happens, and what it costs
Putting it right typically runs $400–$2,600 at an independent US shop. That range is an editorial estimate held in this site's failure-mode catalogue, not a figure from NHTSA, and it is a repair cost rather than a diagnosis cost.
The same failure on other years
The same failure is reported on 10 model years of this car. It shows up earliest on the 2025, at a median of 5,000 miles, and latest on the 2015 at 120,000 miles.
By volume the 2011 is the worst of them, which makes this a problem of this specific year rather than of the model as a whole.
If one year stands out to the left, that is the year to avoid; if the whole line sits at a similar mileage, this is wear rather than a defect in one production run.
Tick median reported mileage Solid middle half of reports Faint 10th to 90th percentile Colour how bad the failure is when it happens
What owners wrote
Verbatim from NHTSA complaint narratives, trimmed for length. The mileage is the one the owner gave.
More like adaptive 'curse' control. My 2011 explorer limited 4x4 with the adaptive cruise always catches the rear of semi trucks in other lanes, causing it to apply full brakes and people behind me almost crash into me. My 2011 limited is totally factory original, no tow bars. Here in california the semi truck speed is 55 while autos can go 65-70mph (and in most cases everyone goes 80+). So when I'm going along at 65-70 with no vehicles head of me in my lane and the thing goes 100% brakes I almost crash. I also get the cruise control totally disabled because of an error in the sync modules. The sync computer modules control the adaptive cruise, stability control, back up detection system, auto wipers, auto parking system, traction control, 4x4 system, etc, etc. I fear that the SRS is also tied into these same sync computer modules. Ford claims the sync system automatically resets/reboots itself every 24 hours while the vehicle is off to avoid system outages. What happens most of the time is the system will run (even though the screen is off) for about a week until, while driving, the sync computer crashes just like home computers…
More like adaptive 'curse' control. My 2011 explorer limited 4x4 with the adaptive cruise always catches the rear of semi trucks in other lanes, causing it to apply full brakes and people behind me almost crash into me. My 2011 limited is totally factory original, no tow bars. Here in california the semi truck speed is 55 while autos can go 65-70mph (and in most cases everyone goes 80+). So when I'm going along at 65-70 with no vehicles head of me in my lane and the thing goes 100% brakes I almost crash. I also get the cruise control totally disabled because of an error in the sync modules. The sync computer modules control the adaptive cruise, stability control, back up detection system, auto wipers, auto parking system, traction control, 4x4 system, etc, etc. I fear that the SRS is also tied into these same sync computer modules. Ford claims the sync system automatically resets/reboots itself every 24 hours while the vehicle is off to avoid system outages. What happens most of the time is the system will run (even though the screen is off) for about a week until, while driving, the sync computer crashes just like home computers…
More like adaptive 'curse' control. My 2011 explorer limited 4x4 with the adaptive cruise always catches the rear of semi trucks in other lanes, causing it to apply full brakes and people behind me almost crash into me. My 2011 limited is totally factory original, no tow bars. Here in california the semi truck speed is 55 while autos can go 65-70mph (and in most cases everyone goes 80+). So when I'm going along at 65-70 with no vehicles head of me in my lane and the thing goes 100% brakes I almost crash. I also get the cruise control totally disabled because of an error in the sync modules. The sync computer modules control the adaptive cruise, stability control, back up detection system, auto wipers, auto parking system, traction control, 4x4 system, etc, etc. I fear that the SRS is also tied into these same sync computer modules. Ford claims the sync system automatically resets/reboots itself every 24 hours while the vehicle is off to avoid system outages. What happens most of the time is the system will run (even though the screen is off) for about a week until, while driving, the sync computer crashes just like home computers…
Also reported on the 2011 Ford Explorer
Other steering problem
Loss of power steering
Other body or interior problem
Steering rack, gear or tie rod failure
Other engine problem
Other powertrain problem
How far this goes
Complaints are voluntary, so 17 is a floor and not a count of affected cars. Mileages are typed in by owners and cluster on round numbers. And the mode itself is assigned by software reading the complaint text, which is reliable in bulk and fallible one report at a time.
Questions this page answers
At what mileage does infotainment screen failure happen on the 2011 Ford Explorer?
Across 10 owner reports that included an odometer reading, half were filed by 20,000 miles. A quarter were filed before 2,100 miles and a quarter after 50,000 miles. These are the mileages owners reported when they complained, not a prediction for any individual car.
How common is infotainment screen failure on the 2011 Ford Explorer?
17 reports have been filed with NHTSA, about 0.1 per 1,000 vehicles. Complaints are voluntary, so this is a floor rather than a count of affected cars.
What this is and is not. These are the mileages at which owners chose to complain to a federal agency, which is not the same as the mileage at which the part fails on every car. It skews toward failures that happened outside warranty, cost real money, or frightened someone. It is still the only public dataset that carries failure mileage at all, and the shape of a few hundred readings is informative even when a single one is not. Methodology · JSON · this failure on other cars
Source Owner complaints and recall records published by the US National Highway Traffic Safety Administration, model years 1996–2027 Figures rebuilt Published by AtWhatMileage How every figure is computed