Infotainment screen failure on the 2015 Jeep Grand Cherokee
1 crash 1 of the 25 reports for this failure mention a crash, a fire, an injury or a death. Those are the owner's words on the complaint form, not a verified finding, and one report can mention more than one.
When infotainment screen failure gets reported
Owners of the 2015 Jeep Grand Cherokee report infotainment screen failure at a median of 40,000 miles. A quarter of the reports come in before 5,000 miles and a quarter after 50,000 miles, from 16 reports that carried an odometer reading.
A part like this is normally expected to survive 65,000 miles. It is the 9th most-reported problem on this model year.
The mileage distribution
The reported range runs from 1,600 miles at the tenth percentile to 60,000 miles at the ninetieth, a spread of 58,392 miles across the middle 80% of reports.
Reports bunched into a band this tight usually mean the component has a life of its own: it goes at roughly the same mileage regardless of who owns it.
44% of the dated reports were filed under 36,000 miles.
The whole distribution
| 10th | 25th | Median | 75th | 90th |
|---|---|---|---|---|
| 1,608 miles | 4,575 miles | 38,000 miles | 50,000 miles | 60,000 miles |
Read the 10th percentile as “one report in ten arrived this early”. Exact figures are shown in this table because it is the table of record; everywhere else on the site they are rounded to the precision the sample can carry.
What a percentile can and cannot tell you here
These five numbers describe the readings owners gave, in order. The median is the middle one: half the reports arrived below it. The 10th and 90th are the edges of the bulk of the distribution, and the distance between them is the part worth reading. A tight spread — say 70,000 to 95,000 miles — points at something that wears out on a schedule, and the schedule is knowable. A wide one, 20,000 to 190,000, points at a fault that hits some cars and never troubles others, which means the mileage on the listing in front of you tells you very little about your odds.
What these figures are not is a survival curve. Every reading here comes from a car whose owner filed a complaint, so the sample contains only failures: it cannot say what share of the fleet made it past 150,000 miles untouched, because those owners had nothing to report. Nor is the mileage the moment of failure — it is the odometer reading as recalled at the time of filing, which may be weeks later and is sometimes rounded to the nearest ten thousand by the person typing it.
Percentiles are shown at all only once 8 readings exist for the vehicle and mode. Below that the middle of a handful of numbers is noise wearing a decimal point, so the figures are withheld rather than dressed up.
What happens, and what it costs
Of these reports, 1 a crash is mentioned. Owners write their own complaints and the agency does not verify them, so read this as what the reports say happened rather than as a confirmed count.
Putting it right typically runs $400–$2,600 at an independent US shop. That range is an editorial estimate held in this site's failure-mode catalogue, not a figure from NHTSA, and it is a repair cost rather than a diagnosis cost.
The same failure on other years
The same failure is reported on 10 model years of this car. It shows up earliest on the 2017, at a median of 12 miles, and latest on the 2016 at 80,000 miles.
By volume the 2018 carries the most reports, with 266; the 2015 has 25. A mode that appears across most years of a model is usually a design choice rather than a bad batch.
If one year stands out to the left, that is the year to avoid; if the whole line sits at a similar mileage, this is wear rather than a defect in one production run.
Tick median reported mileage Solid middle half of reports Faint 10th to 90th percentile Colour how bad the failure is when it happens
What owners wrote
Verbatim from NHTSA complaint narratives, trimmed for length. The mileage is the one the owner gave.
No one at NHTSA cares, I have tied instant message and phone... The recall 15v-461 has an incorrect web address, and even if you do get to the software download, it is not someting that the average consumer can load. The uconnect website requires you to turn off your security software on your computer to down load, and then the steps for uplading to the vheical are insane.
July 2 2015 -between 5:10 - 5:30 am southbound 25 just prior to exit 217b full moon no rain / no moisture / no road debris at time of accident no jeep indicator lights / warning - no uconnect messages no rush hour / no traffic maintenance / no construction. Left lane with no shoulder but with a concrete construction wall. We were driving with light traffic (posted speed limit 65, and we drove with the same traffic in our lane was traveling at 67, and we were approx 'at least' 2 car lengths behind the silver mazda). Two cars ahead of us, I saw braking taillights, and I pressed on our brake to slow down due to seeing the braking lights on the second car that was in front us - not because of the car in front of us - mazda had not engaged their brakes at that particular time).within seconds after I released the brake pedal, the jeep continued forward at a slightly slower speed, and it was then the mazda came to an abrupt and complete stop, that I slammed on the brakes but there was no response from the brakes (*meaning there was no substantial decrease in the forward motion I then added additional pressure on the brake pedal with no…
While driving the 2015 jeep grand cherokee on cruise control, I needed to accelerate to avoid a traffic situation. I stepped on the accelerator and nothing. It did not engage to speed up even though I pushed the accelerator all the way to the floor. I removed my foot from the accelerator and stepped on it again, hoping it was a fluke, but still no acceleration. It did maintain the set cruise speed of 65 MPH. It took approximately 15 to 20 seconds or more before the accelerator finally engaged. I had driven the vehicle earlier in the week for one 8 hour straight and two 3 hour straight trips with no issue. On this trip I had driven the vehicle for 5 hours prior to this event. Stopped and rested for about an hour and then proceeded to complete my trip. About 3 hours into this last leg is when this happened. It hasn't happened before or since (yet). I have previously reported to the dealership that there are many times a brief, second or second and one half delay from when I step on the accelerator before the accelerator engages. This is sporadic and doesn't seem to be a consistent problem. The salesman and the general manager…
Also reported on the 2015 Jeep Grand Cherokee
Other body or interior problem
Other powertrain problem
Other engine problem
Other electrical problem
Other fuel system problem
Seat belt or retractor failure
How far this goes
Complaints are voluntary, so 25 is a floor and not a count of affected cars. Mileages are typed in by owners and cluster on round numbers. And the mode itself is assigned by software reading the complaint text, which is reliable in bulk and fallible one report at a time.
Questions this page answers
At what mileage does infotainment screen failure happen on the 2015 Jeep Grand Cherokee?
Across 16 owner reports that included an odometer reading, half were filed by 40,000 miles. A quarter were filed before 5,000 miles and a quarter after 50,000 miles. These are the mileages owners reported when they complained, not a prediction for any individual car.
How common is infotainment screen failure on the 2015 Jeep Grand Cherokee?
25 reports have been filed with NHTSA, about 0.2 per 1,000 vehicles. Complaints are voluntary, so this is a floor rather than a count of affected cars.
What this is and is not. These are the mileages at which owners chose to complain to a federal agency, which is not the same as the mileage at which the part fails on every car. It skews toward failures that happened outside warranty, cost real money, or frightened someone. It is still the only public dataset that carries failure mileage at all, and the shape of a few hundred readings is informative even when a single one is not. Methodology · JSON · this failure on other cars
Source Owner complaints and recall records published by the US National Highway Traffic Safety Administration, model years 1996–2027 Figures rebuilt Published by AtWhatMileage How every figure is computed