Infotainment screen failure on the 2014 Jeep Grand Cherokee
When infotainment screen failure gets reported
Owners of the 2014 Jeep Grand Cherokee report infotainment screen failure at a median of 45,000 miles. A quarter of the reports come in before 35,000 miles and a quarter after 75,000 miles, from 13 reports that carried an odometer reading.
A part like this is normally expected to survive 65,000 miles. It is the 24th most-reported problem on this model year.
The mileage distribution
The reported range runs from 10,000 miles at the tenth percentile to 80,000 miles at the ninetieth, a spread of 70,165 miles across the middle 80% of reports.
A spread this wide points at use rather than design. Towing, climate, service history and city mileage all move a failure like this, so the median is a weak guide to any individual car.
38% of the dated reports were filed under 36,000 miles.
The whole distribution
| 10th | 25th | Median | 75th | 90th |
|---|---|---|---|---|
| 10,614 miles | 35,000 miles | 44,000 miles | 76,000 miles | 80,779 miles |
Read the 10th percentile as “one report in ten arrived this early”. Exact figures are shown in this table because it is the table of record; everywhere else on the site they are rounded to the precision the sample can carry.
What a percentile can and cannot tell you here
These five numbers describe the readings owners gave, in order. The median is the middle one: half the reports arrived below it. The 10th and 90th are the edges of the bulk of the distribution, and the distance between them is the part worth reading. A tight spread — say 70,000 to 95,000 miles — points at something that wears out on a schedule, and the schedule is knowable. A wide one, 20,000 to 190,000, points at a fault that hits some cars and never troubles others, which means the mileage on the listing in front of you tells you very little about your odds.
What these figures are not is a survival curve. Every reading here comes from a car whose owner filed a complaint, so the sample contains only failures: it cannot say what share of the fleet made it past 150,000 miles untouched, because those owners had nothing to report. Nor is the mileage the moment of failure — it is the odometer reading as recalled at the time of filing, which may be weeks later and is sometimes rounded to the nearest ten thousand by the person typing it.
Percentiles are shown at all only once 8 readings exist for the vehicle and mode. Below that the middle of a handful of numbers is noise wearing a decimal point, so the figures are withheld rather than dressed up.
What happens, and what it costs
Putting it right typically runs $400–$2,600 at an independent US shop. That range is an editorial estimate held in this site's failure-mode catalogue, not a figure from NHTSA, and it is a repair cost rather than a diagnosis cost.
The same failure on other years
The same failure is reported on 10 model years of this car. It shows up earliest on the 2017, at a median of 12 miles, and latest on the 2016 at 80,000 miles.
By volume the 2018 carries the most reports, with 266; the 2014 has 27. A mode that appears across most years of a model is usually a design choice rather than a bad batch.
If one year stands out to the left, that is the year to avoid; if the whole line sits at a similar mileage, this is wear rather than a defect in one production run.
Tick median reported mileage Solid middle half of reports Faint 10th to 90th percentile Colour how bad the failure is when it happens
What owners wrote
Verbatim from NHTSA complaint narratives, trimmed for length. The mileage is the one the owner gave.
Incident: while operating vehicle, visual display screen went black (no data). Computer attempted reboot and displayed a vehicle phone requires service message. Simultaneously, a service air bag and driver seatbelt unbuckled warning visual and audible displayed on the instrument panel and would not shut off. Computer continued to attempt rebooting. History: the repeated rebooting of the computer has been occurring several times a month since it was purchased in june 2013. Three dealer attempts to repair have failed to correct the rebooting. Dealer has not replaced any hardware, reportedly only reloaded software. A search of the internet regarding these issues display page after page of related problems with this vehicle. *tr
Incident: while operating vehicle, visual display screen went black (no data). Computer attempted reboot and displayed a vehicle phone requires service message. Simultaneously, a service air bag and driver seatbelt unbuckled warning visual and audible displayed on the instrument panel and would not shut off. Computer continued to attempt rebooting. History: the repeated rebooting of the computer has been occurring several times a month since it was purchased in june 2013. Three dealer attempts to repair have failed to correct the rebooting. Dealer has not replaced any hardware, reportedly only reloaded software. A search of the internet regarding these issues display page after page of related problems with this vehicle. *tr
This has been an ongoing issue since I purchased this vehicle new. Jeep/chrysler has been unable to fix the problem along with many other major electrical system failures and glitches. The steering wheel controls will become in operable and the steering wheel heater will continue to heat up until it is so hot I am unable to hold the steering wheel. The only solution is to shut the vehicle down lock up and let it sit for a couple hours. Last evening when this issue occurred I decided to drive home, and grab my laser thermometer. Upon turning on the steering wheel heater it quickly heated up to 125 degrees. Then 142 degrees, then 150... The maximum temperature reading was 169 degrees at which point I shut the vehicle down. The american burn associations states that 3rd degree burns will occur to human skin with 5 seconds of exposure at 140 degrees, 2 seconds at 148 degrees and 1 second at 158 degrees. I have had the vehicle serviced multiple times for this issue with no repairs being conducted because they were unable to reproduce the issue nor find an error code. Jeeps typical "fix" for any electrical issue is to "flash" the…
Also reported on the 2014 Jeep Grand Cherokee
Other body or interior problem
Other powertrain problem
Other electrical problem
Other engine problem
Other brake problem
Seat belt or retractor failure
How far this goes
Complaints are voluntary, so 27 is a floor and not a count of affected cars. Mileages are typed in by owners and cluster on round numbers. And the mode itself is assigned by software reading the complaint text, which is reliable in bulk and fallible one report at a time.
Questions this page answers
At what mileage does infotainment screen failure happen on the 2014 Jeep Grand Cherokee?
Across 13 owner reports that included an odometer reading, half were filed by 45,000 miles. A quarter were filed before 35,000 miles and a quarter after 75,000 miles. These are the mileages owners reported when they complained, not a prediction for any individual car.
How common is infotainment screen failure on the 2014 Jeep Grand Cherokee?
27 reports have been filed with NHTSA, about 0.3 per 1,000 vehicles. Complaints are voluntary, so this is a floor rather than a count of affected cars.
What this is and is not. These are the mileages at which owners chose to complain to a federal agency, which is not the same as the mileage at which the part fails on every car. It skews toward failures that happened outside warranty, cost real money, or frightened someone. It is still the only public dataset that carries failure mileage at all, and the shape of a few hundred readings is informative even when a single one is not. Methodology · JSON · this failure on other cars
Source Owner complaints and recall records published by the US National Highway Traffic Safety Administration, model years 1996–2027 Figures rebuilt Published by AtWhatMileage How every figure is computed