Other suspension problem on the 2013 Hyundai Santa FE
3 crashes 1 injury 4 of the 20 reports for this failure mention a crash, a fire, an injury or a death. Those are the owner's words on the complaint form, not a verified finding, and one report can mention more than one.
When other suspension problem gets reported
Owners of the 2013 Hyundai Santa FE report other suspension problem at a median of 5,000 miles. A quarter of the reports come in before 2,000 miles and a quarter after 35,000 miles, from 17 reports that carried an odometer reading.
A part like this is normally expected to survive 100,000 miles. It is the 11th most-reported problem on this model year.
The mileage distribution
The reported range runs from 900 miles at the tenth percentile to 75,000 miles at the ninetieth, a spread of 74,705 miles across the middle 80% of reports.
A spread this wide points at use rather than design. Towing, climate, service history and city mileage all move a failure like this, so the median is a weak guide to any individual car.
82% of the dated reports were filed under 36,000 miles.
The whole distribution
| 10th | 25th | Median | 75th | 90th |
|---|---|---|---|---|
| 921 miles | 2,000 miles | 4,200 miles | 34,598 miles | 75,626 miles |
Read the 10th percentile as “one report in ten arrived this early”. Exact figures are shown in this table because it is the table of record; everywhere else on the site they are rounded to the precision the sample can carry.
What a percentile can and cannot tell you here
These five numbers describe the readings owners gave, in order. The median is the middle one: half the reports arrived below it. The 10th and 90th are the edges of the bulk of the distribution, and the distance between them is the part worth reading. A tight spread — say 70,000 to 95,000 miles — points at something that wears out on a schedule, and the schedule is knowable. A wide one, 20,000 to 190,000, points at a fault that hits some cars and never troubles others, which means the mileage on the listing in front of you tells you very little about your odds.
What these figures are not is a survival curve. Every reading here comes from a car whose owner filed a complaint, so the sample contains only failures: it cannot say what share of the fleet made it past 150,000 miles untouched, because those owners had nothing to report. Nor is the mileage the moment of failure — it is the odometer reading as recalled at the time of filing, which may be weeks later and is sometimes rounded to the nearest ten thousand by the person typing it.
Percentiles are shown at all only once 8 readings exist for the vehicle and mode. Below that the middle of a handful of numbers is noise wearing a decimal point, so the figures are withheld rather than dressed up.
What happens, and what it costs
Of these reports, 3 a crash and 1 an injury are mentioned. Owners write their own complaints and the agency does not verify them, so read this as what the reports say happened rather than as a confirmed count.
Putting it right typically runs $350–$2,000 at an independent US shop. That range is an editorial estimate held in this site's failure-mode catalogue, not a figure from NHTSA, and it is a repair cost rather than a diagnosis cost.
The same failure on other years
The same failure is reported on 14 model years of this car. It shows up earliest on the 2008, at a median of 1,400 miles, and latest on the 2006 at 160,000 miles.
By volume the 2001 carries the most reports, with 28; the 2013 has 20. A mode that appears across most years of a model is usually a design choice rather than a bad batch.
If one year stands out to the left, that is the year to avoid; if the whole line sits at a similar mileage, this is wear rather than a defect in one production run.
Tick median reported mileage Solid middle half of reports Faint 10th to 90th percentile Colour how bad the failure is when it happens
What owners wrote
Verbatim from NHTSA complaint narratives, trimmed for length. The mileage is the one the owner gave.
While waiting to pull out of my subdivision, foot on the brake, I hear a loud bang under the car. Did not know at the time what it was, so as I take my foot off the brake to turn, the car would not move. Tried going in reverse, and no movement. Called roadside assistance and had it towed to the dealership. Said my axle cracked. This is a brand new car!! When I asked if any other owners have had this issue, I was told "no", that I was the first person this happened to. I called hyundai corp hdqtrs in ca and filed a complaint. I was given a case #. They also said no other complaint has been filed, and no recalls issued. This is a dangerous safety issue! Yes, they are fixing it, but I did tell them that I will be leary driving it again. Something needs to be done before someone gets killed!! Thank god I was not moving. *tr
Tl* the contact owns a 2013 hyundai santa fe sport. The contact stated that while accelerating from a traffic stop, a loud grinding noise emitted from outside of the vehicle. The vehicle failed to operate in drive or reverse. The vehicle was then towed to the dealer, who stated that the front axle was fractured. The vehicle was repaired with a newly manufactured axle. The manufacturer was notified of the defect. The approximate failure mileage was 4,200. Updated 10-21-13 *bf
Driving on highway and hit a bump and the whole car shifted like into the other lane. I have asked local dealer before to check suspension and they said its "ok". " that's how it is". Since my purchase every bump I hit the car is not stuck to the ground and moves either to left or right. Might be a factor in the huge steering problem this car has as well. *tr
Also reported on the 2013 Hyundai Santa FE
Other engine problem
Other steering problem
Other brake problem
Other powertrain problem
Excessive oil consumption
Complete engine failure or seizure
How far this goes
Complaints are voluntary, so 20 is a floor and not a count of affected cars. Mileages are typed in by owners and cluster on round numbers. And the mode itself is assigned by software reading the complaint text, which is reliable in bulk and fallible one report at a time.
Questions this page answers
At what mileage does other suspension problem happen on the 2013 Hyundai Santa FE?
Across 17 owner reports that included an odometer reading, half were filed by 5,000 miles. A quarter were filed before 2,000 miles and a quarter after 35,000 miles. These are the mileages owners reported when they complained, not a prediction for any individual car.
How common is other suspension problem on the 2013 Hyundai Santa FE?
20 reports have been filed with NHTSA, about 0.5 per 1,000 vehicles. Complaints are voluntary, so this is a floor rather than a count of affected cars.
What this is and is not. These are the mileages at which owners chose to complain to a federal agency, which is not the same as the mileage at which the part fails on every car. It skews toward failures that happened outside warranty, cost real money, or frightened someone. It is still the only public dataset that carries failure mileage at all, and the shape of a few hundred readings is informative even when a single one is not. Methodology · JSON · this failure on other cars
Source Owner complaints and recall records published by the US National Highway Traffic Safety Administration, model years 1996–2027 Figures rebuilt Published by AtWhatMileage How every figure is computed