Other steering problem on the 2012 Dodge Journey
4 crashes 2 injuries 6 of the 12 reports for this failure mention a crash, a fire, an injury or a death. Those are the owner's words on the complaint form, not a verified finding, and one report can mention more than one.
When other steering problem gets reported
Owners of the 2012 Dodge Journey report other steering problem at a median of 25,000 miles. A quarter of the reports come in before 2,300 miles and a quarter after 85,000 miles, from 10 reports that carried an odometer reading.
A part like this is normally expected to survive 95,000 miles. It is the 18th most-reported problem on this model year.
The mileage distribution
The reported range runs from 1,000 miles at the tenth percentile to 110,000 miles at the ninetieth, a spread of 106,710 miles across the middle 80% of reports.
When the reports scatter this far, the mileage is telling you about how these cars were driven more than about the part itself.
60% of the dated reports were filed under 36,000 miles.
The whole distribution
| 10th | 25th | Median | 75th | 90th |
|---|---|---|---|---|
| 990 miles | 2,250 miles | 23,000 miles | 83,067 miles | 107,700 miles |
Read the 10th percentile as “one report in ten arrived this early”. Exact figures are shown in this table because it is the table of record; everywhere else on the site they are rounded to the precision the sample can carry.
What a percentile can and cannot tell you here
These five numbers describe the readings owners gave, in order. The median is the middle one: half the reports arrived below it. The 10th and 90th are the edges of the bulk of the distribution, and the distance between them is the part worth reading. A tight spread — say 70,000 to 95,000 miles — points at something that wears out on a schedule, and the schedule is knowable. A wide one, 20,000 to 190,000, points at a fault that hits some cars and never troubles others, which means the mileage on the listing in front of you tells you very little about your odds.
What these figures are not is a survival curve. Every reading here comes from a car whose owner filed a complaint, so the sample contains only failures: it cannot say what share of the fleet made it past 150,000 miles untouched, because those owners had nothing to report. Nor is the mileage the moment of failure — it is the odometer reading as recalled at the time of filing, which may be weeks later and is sometimes rounded to the nearest ten thousand by the person typing it.
Percentiles are shown at all only once 8 readings exist for the vehicle and mode. Below that the middle of a handful of numbers is noise wearing a decimal point, so the figures are withheld rather than dressed up.
What happens, and what it costs
Of these reports, 4 a crash and 2 an injury are mentioned. Owners write their own complaints and the agency does not verify them, so read this as what the reports say happened rather than as a confirmed count.
Putting it right typically runs $350–$2,400 at an independent US shop. That range is an editorial estimate held in this site's failure-mode catalogue, not a figure from NHTSA, and it is a repair cost rather than a diagnosis cost.
The same failure on other years
The same failure is reported on 10 model years of this car. It shows up earliest on the 2017, at a median of 20,000 miles, and latest on the 2009 at 97,500 miles.
By volume the 2009 carries the most reports, with 48; the 2012 has 12. A mode that appears across most years of a model is usually a design choice rather than a bad batch.
If one year stands out to the left, that is the year to avoid; if the whole line sits at a similar mileage, this is wear rather than a defect in one production run.
Tick median reported mileage Solid middle half of reports Faint 10th to 90th percentile Colour how bad the failure is when it happens
What owners wrote
Verbatim from NHTSA complaint narratives, trimmed for length. The mileage is the one the owner gave.
I purchased the vehicle on june 15,2012. Unexpectedly, on september 22, 2012 my vehicle lost control at the location I 287nb exit 41a parsippany ramp onto 80 e traffic then my vehicle lost control and slammed onto the guard rail repeatedly. I immediately notified john johnson of the incident and I pleaded for them to send me a tow truck because of my 100,000 mi warranty. Further, I contacted the manufacturers chrysler group and explained the situation. Eventually, because of the accident cause and effect they took the vehicle and send for a contractor inspector from pennsylvania to inspect the car. After the inspection, the contractor contacted me and told me he is sending in the report to chrysler and wait a week before contacting them for a copy of the report. Moreover, I followed up, and chrysler could not tell me who was handling my case. Finally, after pursuing my case someone told me that my vehicle case file was closed and sent to the legal department because it was determined that my vehicle steering wheel went out. Further, I was told that someone would be in contact with me shortly. No one contacted me and several weeks…
Tl* the contact owns a 2012 dodge journey se. The contact stated that while driving approximately 20 to 25 MPH, the vehicle spun out of control without any warning. The vehicle stopped after it crashed into the guard rail. The contact did not receive any injuries. The police were contacted and a report was available. The vehicle was later towed to a dealer. The manufacturer was contacted and they informed her that an investigator would come out and diagnose the vehicle. The vehicle was not repaired pending the investigation. The failure and current mileages were approximately 3,000.
While I exited off a highway ramp to proceed on another highway, I put my indicator on to break into highway traffic, my vehicle then lost control by itself and slammed repeatedly onto the guard rails. The vehicle did not come to an immediate stop so I struggled to gain control and the vehicle stopped approximately .45 mi from the accident. It is a new car with a 100,000 miles warranty so I called the manufacturer and made a complaint. They had an investigator come out and investigate the crash and car and I don't know what the end result is because up to this day I have not received a copy of the report or any information on what happened to my car the day of the crash. I am devastated because I have been without my car ever since. It is still in the manufacturers possession. They do not answer any of my calls or respond to any of my massages. I struggled the entire winter months with my children because we had to walk in severe weather and temperatures. I am a mom with five children and its been a struggle fro me not knowing anything about my car or having it to use. Please help me because this is abuse and injustice to my civil…
Also reported on the 2012 Dodge Journey
Other engine problem
ABS module or sensor failure
Other brake problem
Other electrical problem
No-start or intermittent start failure
Other driver assistance problem
How far this goes
Complaints are voluntary, so 12 is a floor and not a count of affected cars. Mileages are typed in by owners and cluster on round numbers. And the mode itself is assigned by software reading the complaint text, which is reliable in bulk and fallible one report at a time.
Questions this page answers
At what mileage does other steering problem happen on the 2012 Dodge Journey?
Across 10 owner reports that included an odometer reading, half were filed by 25,000 miles. A quarter were filed before 2,300 miles and a quarter after 85,000 miles. These are the mileages owners reported when they complained, not a prediction for any individual car.
How common is other steering problem on the 2012 Dodge Journey?
12 reports have been filed with NHTSA, about 0.2 per 1,000 vehicles. Complaints are voluntary, so this is a floor rather than a count of affected cars.
What this is and is not. These are the mileages at which owners chose to complain to a federal agency, which is not the same as the mileage at which the part fails on every car. It skews toward failures that happened outside warranty, cost real money, or frightened someone. It is still the only public dataset that carries failure mileage at all, and the shape of a few hundred readings is informative even when a single one is not. Methodology · JSON · this failure on other cars
Source Owner complaints and recall records published by the US National Highway Traffic Safety Administration, model years 1996–2027 Figures rebuilt Published by AtWhatMileage How every figure is computed