Steering column or shaft failure on the 2013 Kia Soul
When steering column or shaft failure gets reported
Owners of the 2013 Kia Soul report steering column or shaft failure at a median of 65,000 miles. A quarter of the reports come in before 50,000 miles and a quarter after 100,000 miles, from 21 reports that carried an odometer reading.
A part like this is normally expected to survive 85,000 miles. It is the 6th most-reported problem on this model year.
The mileage distribution
The reported range runs from 40,000 miles at the tenth percentile to 130,000 miles at the ninetieth, a spread of 89,000 miles across the middle 80% of reports.
When the reports scatter this far, the mileage is telling you about how these cars were driven more than about the part itself.
10% of the dated reports were filed under 36,000 miles.
The whole distribution
| 10th | 25th | Median | 75th | 90th |
|---|---|---|---|---|
| 41,000 miles | 52,000 miles | 66,815 miles | 98,441 miles | 130,000 miles |
Read the 10th percentile as “one report in ten arrived this early”. Exact figures are shown in this table because it is the table of record; everywhere else on the site they are rounded to the precision the sample can carry.
What a percentile can and cannot tell you here
These five numbers describe the readings owners gave, in order. The median is the middle one: half the reports arrived below it. The 10th and 90th are the edges of the bulk of the distribution, and the distance between them is the part worth reading. A tight spread — say 70,000 to 95,000 miles — points at something that wears out on a schedule, and the schedule is knowable. A wide one, 20,000 to 190,000, points at a fault that hits some cars and never troubles others, which means the mileage on the listing in front of you tells you very little about your odds.
What these figures are not is a survival curve. Every reading here comes from a car whose owner filed a complaint, so the sample contains only failures: it cannot say what share of the fleet made it past 150,000 miles untouched, because those owners had nothing to report. Nor is the mileage the moment of failure — it is the odometer reading as recalled at the time of filing, which may be weeks later and is sometimes rounded to the nearest ten thousand by the person typing it.
Percentiles are shown at all only once 8 readings exist for the vehicle and mode. Below that the middle of a handful of numbers is noise wearing a decimal point, so the figures are withheld rather than dressed up.
What happens, and what it costs
Putting it right typically runs $600–$2,500 at an independent US shop. That range is an editorial estimate held in this site's failure-mode catalogue, not a figure from NHTSA, and it is a repair cost rather than a diagnosis cost.
This mode is classified as critical, which means a failure can leave the car unable to stop, steer, or stay out of the way of traffic. It is weighted accordingly in the risk score.
The same failure on other years
The same failure is reported on 6 model years of this car. It shows up earliest on the 2020, at a median of 2,300 miles, and latest on the 2012 at 77,500 miles.
By volume the 2012 carries the most reports, with 44; the 2013 has 28. A mode that appears across most years of a model is usually a design choice rather than a bad batch.
If one year stands out to the left, that is the year to avoid; if the whole line sits at a similar mileage, this is wear rather than a defect in one production run.
Tick median reported mileage Solid middle half of reports Faint 10th to 90th percentile Colour how bad the failure is when it happens
What owners wrote
Verbatim from NHTSA complaint narratives, trimmed for length. The mileage is the one the owner gave.
Tl* the contact owns a 2013 kia soul. While driving approximately 5 MPH, there was an abnormal noise coming from under the steering column. As a result, the steering wheel became difficult to turn as the power steering warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 9,336.
For 5 months there has been a thumping noise in the steering column when turning 2 complete revolutions ie: when parking or truning into a drive thru lane and just 3 days ago my steering wheel seems like it jumped a notch and although its still driving straight the steering wheel has changed position about 5 to 7 degrees to the left...
I suddenly started hearing a knocking sound coming from my steering column. I noticed it when I would make u-turns and when parking into a parking lane. After a day or two, the knocking began to be more frequent. I can be driving down the highway or stationary and the knocking will occur with a slight turn of the steering wheel also causing by wheel to be very loose. I dropped my vehicle off at the local kia dealership service department and they recommended the steering coupler be replaced. I declined services at that time and took my vehicle to another kia dealership. All I did was pull into the service department lane and spoke to a service department employee explaining what issues I am having with my steering and he immediately said " I don't even have to look at your car I know what the problem is; it is the steering coupler, we see this all the time but kia will not recall the soul model for this issue." I then went home and researched kia vehicles to find the optima vehicles had the same issue and were recalled. I then called the customer service 1-800 -333-4542 and submitted a complaint stating I do not feel safe driving…
Also reported on the 2013 Kia Soul
Other engine problem
Other steering problem
Other brake problem
Catalytic converter failure
Other electrical problem
Excessive oil consumption
How far this goes
Complaints are voluntary, so 28 is a floor and not a count of affected cars. Mileages are typed in by owners and cluster on round numbers. And the mode itself is assigned by software reading the complaint text, which is reliable in bulk and fallible one report at a time.
Questions this page answers
At what mileage does steering column or shaft failure happen on the 2013 Kia Soul?
Across 21 owner reports that included an odometer reading, half were filed by 65,000 miles. A quarter were filed before 50,000 miles and a quarter after 100,000 miles. These are the mileages owners reported when they complained, not a prediction for any individual car.
How common is steering column or shaft failure on the 2013 Kia Soul?
28 reports have been filed with NHTSA, about 0.4 per 1,000 vehicles. Complaints are voluntary, so this is a floor rather than a count of affected cars.
What this is and is not. These are the mileages at which owners chose to complain to a federal agency, which is not the same as the mileage at which the part fails on every car. It skews toward failures that happened outside warranty, cost real money, or frightened someone. It is still the only public dataset that carries failure mileage at all, and the shape of a few hundred readings is informative even when a single one is not. Methodology · JSON · this failure on other cars
Source Owner complaints and recall records published by the US National Highway Traffic Safety Administration, model years 1996–2027 Figures rebuilt Published by AtWhatMileage How every figure is computed