Infotainment screen failure on the 2016 Ford Fusion
Only 4 reports for this mode came with an odometer reading, which is too few for percentiles to mean anything. The page is here because someone linked to it; treat the figures as anecdotes, and see the full report for this year instead.
When infotainment screen failure gets reported
There are 19 reports of infotainment screen failure on the 2016 Ford Fusion, 4 with a mileage attached. That is too few to place the failure on the odometer with any confidence.
A part like this is normally expected to survive 65,000 miles. It is the 27th most-reported problem on this model year.
The whole distribution
| 10th | 25th | Median | 75th | 90th |
|---|---|---|---|---|
| — | — | 66,750 miles | — | — |
Read the 10th percentile as “one report in ten arrived this early”. Exact figures are shown in this table because it is the table of record; everywhere else on the site they are rounded to the precision the sample can carry.
What a percentile can and cannot tell you here
These five numbers describe the readings owners gave, in order. The median is the middle one: half the reports arrived below it. The 10th and 90th are the edges of the bulk of the distribution, and the distance between them is the part worth reading. A tight spread — say 70,000 to 95,000 miles — points at something that wears out on a schedule, and the schedule is knowable. A wide one, 20,000 to 190,000, points at a fault that hits some cars and never troubles others, which means the mileage on the listing in front of you tells you very little about your odds.
What these figures are not is a survival curve. Every reading here comes from a car whose owner filed a complaint, so the sample contains only failures: it cannot say what share of the fleet made it past 150,000 miles untouched, because those owners had nothing to report. Nor is the mileage the moment of failure — it is the odometer reading as recalled at the time of filing, which may be weeks later and is sometimes rounded to the nearest ten thousand by the person typing it.
Percentiles are shown at all only once 8 readings exist for the vehicle and mode. Below that the middle of a handful of numbers is noise wearing a decimal point, so the figures are withheld rather than dressed up.
What happens, and what it costs
Putting it right typically runs $400–$2,600 at an independent US shop. That range is an editorial estimate held in this site's failure-mode catalogue, not a figure from NHTSA, and it is a repair cost rather than a diagnosis cost.
The same failure on other years
The same failure is reported on 8 model years of this car. It shows up earliest on the 2017, at a median of 100 miles, and latest on the 2014 at 95,000 miles.
By volume the 2016 is the worst of them, which makes this a problem of this specific year rather than of the model as a whole.
If one year stands out to the left, that is the year to avoid; if the whole line sits at a similar mileage, this is wear rather than a defect in one production run.
Tick median reported mileage Solid middle half of reports Faint 10th to 90th percentile Colour how bad the failure is when it happens
What owners wrote
Verbatim from NHTSA complaint narratives, trimmed for length. The mileage is the one the owner gave.
Ford sync system. Since the date of purchase the sync system will not work. It is constantly loosing hands free devices and not recognizing any voice commands. I have called ford customer care, had the dealership try and fix the problem numerous times, called sync and have been hold to do a master rest and to take the battery cables off. I'm having to do this every day. I have an extended warranty however it's costing me $50.00 to have it reprogrammed please help with this so other ford customers don't experience the same issue
Takata recall. Sync system quits working, tries to restart but doesn't. Rear back-up camera is inoperable with this condition as well as any entertainment (radio, cd, sirius, etc.) & navigation. Upon search of internet it is a wide spread issue they are aware of and making consumers pay for known widespread issue.
Takata recall. Sync system quits working, tries to restart but doesn't. Rear back-up camera is inoperable with this condition as well as any entertainment (radio, cd, sirius, etc.) & navigation. Upon search of internet it is a wide spread issue they are aware of and making consumers pay for known widespread issue.
Also reported on the 2016 Ford Fusion
Other engine problem
Other powertrain problem
Misfire or rough idle
Other steering problem
Other electrical problem
Shifter, linkage or stuck-in-park failure
How far this goes
This page is kept out of search results because 19 reports is not enough to publish percentiles from. It stays reachable because somebody looking at this exact car would rather see the reports than be told there are none.
Complaints are voluntary, so 19 is a floor and not a count of affected cars. Mileages are typed in by owners and cluster on round numbers. And the mode itself is assigned by software reading the complaint text, which is reliable in bulk and fallible one report at a time.
Questions this page answers
At what mileage does infotainment screen failure happen on the 2016 Ford Fusion?
Across 4 owner reports that included an odometer reading, half were filed by 65,000 miles. A quarter were filed before — and a quarter after —. These are the mileages owners reported when they complained, not a prediction for any individual car.
How common is infotainment screen failure on the 2016 Ford Fusion?
19 reports have been filed with NHTSA, about 0.1 per 1,000 vehicles. Complaints are voluntary, so this is a floor rather than a count of affected cars.
What this is and is not. These are the mileages at which owners chose to complain to a federal agency, which is not the same as the mileage at which the part fails on every car. It skews toward failures that happened outside warranty, cost real money, or frightened someone. It is still the only public dataset that carries failure mileage at all, and the shape of a few hundred readings is informative even when a single one is not. Methodology · JSON · this failure on other cars
Source Owner complaints and recall records published by the US National Highway Traffic Safety Administration, model years 1996–2027 Figures rebuilt Published by AtWhatMileage How every figure is computed