Infotainment screen failure on the 2013 Ford Edge
Only 6 reports for this mode came with an odometer reading, which is too few for percentiles to mean anything. The page is here because someone linked to it; treat the figures as anecdotes, and see the full report for this year instead.
When infotainment screen failure gets reported
There are 11 reports of infotainment screen failure on the 2013 Ford Edge, 6 with a mileage attached. That is too few to place the failure on the odometer with any confidence.
A part like this is normally expected to survive 65,000 miles. It is the 28th most-reported problem on this model year.
The whole distribution
| 10th | 25th | Median | 75th | 90th |
|---|---|---|---|---|
| — | — | 24,500 miles | — | — |
Read the 10th percentile as “one report in ten arrived this early”. Exact figures are shown in this table because it is the table of record; everywhere else on the site they are rounded to the precision the sample can carry.
What a percentile can and cannot tell you here
These five numbers describe the readings owners gave, in order. The median is the middle one: half the reports arrived below it. The 10th and 90th are the edges of the bulk of the distribution, and the distance between them is the part worth reading. A tight spread — say 70,000 to 95,000 miles — points at something that wears out on a schedule, and the schedule is knowable. A wide one, 20,000 to 190,000, points at a fault that hits some cars and never troubles others, which means the mileage on the listing in front of you tells you very little about your odds.
What these figures are not is a survival curve. Every reading here comes from a car whose owner filed a complaint, so the sample contains only failures: it cannot say what share of the fleet made it past 150,000 miles untouched, because those owners had nothing to report. Nor is the mileage the moment of failure — it is the odometer reading as recalled at the time of filing, which may be weeks later and is sometimes rounded to the nearest ten thousand by the person typing it.
Percentiles are shown at all only once 8 readings exist for the vehicle and mode. Below that the middle of a handful of numbers is noise wearing a decimal point, so the figures are withheld rather than dressed up.
What happens, and what it costs
Putting it right typically runs $400–$2,600 at an independent US shop. That range is an editorial estimate held in this site's failure-mode catalogue, not a figure from NHTSA, and it is a repair cost rather than a diagnosis cost.
The same failure on other years
The same failure is reported on 9 model years of this car. It shows up earliest on the 2023, at a median of 5,000 miles, and latest on the 2012 at 80,000 miles.
By volume the 2011 carries the most reports, with 26; the 2013 has 11. A mode that appears across most years of a model is usually a design choice rather than a bad batch.
If one year stands out to the left, that is the year to avoid; if the whole line sits at a similar mileage, this is wear rather than a defect in one production run.
Tick median reported mileage Solid middle half of reports Faint 10th to 90th percentile Colour how bad the failure is when it happens
What owners wrote
Verbatim from NHTSA complaint narratives, trimmed for length. The mileage is the one the owner gave.
This is a 2013 ford edge limited. It has 13,000 miles and is 15 months old. This vehicle has a myford touch screen and system. This system has been giving us problems since we got the edge. On september 17, 2013 my wife was stopped in a parking lot trying to get the myford touch system to make a call from her cell phone. This cell phone has been paired to the myford touch system since day 1 but refused to recognize the phone to make a call. She was touching the screen to make the call and the screen cracked. The systems that are part of the screen will not work now due to the cracked screen. The driver is forced to manually work around the system controls since the touch screen will not work. Ford regional service refuses to replace the cracked touch screen as a warranty issue. The vehicle is well within the warranty period. Ford requires $1,500 to replace the cracked touch screen. Ford has multitudes of issues with this myford touch system which the touch screen is a part of the overall system. This cracked screen needs to work to make the vehicle as safe to drive as advertised by ford. Ford is simply not covering the replacement…
This is a 2013 ford edge limited. It has 13,000 miles and is 15 months old. This vehicle has a myford touch screen and system. This system has been giving us problems since we got the edge. On september 17, 2013 my wife was stopped in a parking lot trying to get the myford touch system to make a call from her cell phone. This cell phone has been paired to the myford touch system since day 1 but refused to recognize the phone to make a call. She was touching the screen to make the call and the screen cracked. The systems that are part of the screen will not work now due to the cracked screen. The driver is forced to manually work around the system controls since the touch screen will not work. Ford regional service refuses to replace the cracked touch screen as a warranty issue. The vehicle is well within the warranty period. Ford requires $1,500 to replace the cracked touch screen. Ford has multitudes of issues with this myford touch system which the touch screen is a part of the overall system. This cracked screen needs to work to make the vehicle as safe to drive as advertised by ford. Ford is simply not covering the replacement…
Drive's side door ajar warning light constantly displays. Interior lights will not dim because car thinks door is open when latch is secure. In addition, doors cannot be locked. As a woman who travels a lot and gets in her car, alone, often late at night, I do truly believe this to be a terribly safety issue!!! Dome lights often remain on even when car is off a no one is in it. I fear it could drain the battery dead when car left in park and off. In addition, I often have difficulties with the car's sync system and the car almost always has exhaust/fuel fumes when traveling above 60 MPH. I don't know if all of these issues are related, but with a vehicle so dependant on electrical systems for operation I worry about a life-threatening issue!!!
Also reported on the 2013 Ford Edge
Other electrical problem
Master cylinder or brake booster failure
Other body or interior problem
Door latch or handle failure
Other brake problem
Other lighting problem
How far this goes
This page is kept out of search results because 11 reports is not enough to publish percentiles from. It stays reachable because somebody looking at this exact car would rather see the reports than be told there are none.
Complaints are voluntary, so 11 is a floor and not a count of affected cars. Mileages are typed in by owners and cluster on round numbers. And the mode itself is assigned by software reading the complaint text, which is reliable in bulk and fallible one report at a time.
Questions this page answers
At what mileage does infotainment screen failure happen on the 2013 Ford Edge?
Across 6 owner reports that included an odometer reading, half were filed by 25,000 miles. A quarter were filed before — and a quarter after —. These are the mileages owners reported when they complained, not a prediction for any individual car.
How common is infotainment screen failure on the 2013 Ford Edge?
11 reports have been filed with NHTSA, about 0.8 per 1,000 vehicles. Complaints are voluntary, so this is a floor rather than a count of affected cars.
What this is and is not. These are the mileages at which owners chose to complain to a federal agency, which is not the same as the mileage at which the part fails on every car. It skews toward failures that happened outside warranty, cost real money, or frightened someone. It is still the only public dataset that carries failure mileage at all, and the shape of a few hundred readings is informative even when a single one is not. Methodology · JSON · this failure on other cars
Source Owner complaints and recall records published by the US National Highway Traffic Safety Administration, model years 1996–2027 Figures rebuilt Published by AtWhatMileage How every figure is computed