Other steering problem on the 2018 Chrysler Pacifica
4 crashes 4 of the 69 reports for this failure mention a crash, a fire, an injury or a death. Those are the owner's words on the complaint form, not a verified finding, and one report can mention more than one.
When other steering problem gets reported
Owners of the 2018 Chrysler Pacifica report other steering problem at a median of 12,500 miles. A quarter of the reports come in before 2,500 miles and a quarter after 27,500 miles, from 26 reports that carried an odometer reading.
A part like this is normally expected to survive 95,000 miles. It is the 5th most-reported problem on this model year.
The mileage distribution
The reported range runs from 500 miles at the tenth percentile to 57,500 miles at the ninetieth, a spread of 57,819 miles across the middle 80% of reports.
Reports bunched into a band this tight usually mean the component has a life of its own: it goes at roughly the same mileage regardless of who owns it.
85% of the dated reports were filed under 36,000 miles.
The whole distribution
| 10th | 25th | Median | 75th | 90th |
|---|---|---|---|---|
| 548 miles | 2,500 miles | 13,650 miles | 28,000 miles | 58,367 miles |
Read the 10th percentile as “one report in ten arrived this early”. Exact figures are shown in this table because it is the table of record; everywhere else on the site they are rounded to the precision the sample can carry.
What a percentile can and cannot tell you here
These five numbers describe the readings owners gave, in order. The median is the middle one: half the reports arrived below it. The 10th and 90th are the edges of the bulk of the distribution, and the distance between them is the part worth reading. A tight spread — say 70,000 to 95,000 miles — points at something that wears out on a schedule, and the schedule is knowable. A wide one, 20,000 to 190,000, points at a fault that hits some cars and never troubles others, which means the mileage on the listing in front of you tells you very little about your odds.
What these figures are not is a survival curve. Every reading here comes from a car whose owner filed a complaint, so the sample contains only failures: it cannot say what share of the fleet made it past 150,000 miles untouched, because those owners had nothing to report. Nor is the mileage the moment of failure — it is the odometer reading as recalled at the time of filing, which may be weeks later and is sometimes rounded to the nearest ten thousand by the person typing it.
Percentiles are shown at all only once 8 readings exist for the vehicle and mode. Below that the middle of a handful of numbers is noise wearing a decimal point, so the figures are withheld rather than dressed up.
What happens, and what it costs
Of these reports, 4 a crash is mentioned. Owners write their own complaints and the agency does not verify them, so read this as what the reports say happened rather than as a confirmed count.
Putting it right typically runs $350–$2,400 at an independent US shop. That range is an editorial estimate held in this site's failure-mode catalogue, not a figure from NHTSA, and it is a repair cost rather than a diagnosis cost.
The same failure on other years
The same failure is reported on 11 model years of this car. It shows up earliest on the 2019, at a median of 1,400 miles, and latest on the 2022 at 130,000 miles.
By volume the 2017 carries the most reports, with 113; the 2018 has 69. A mode that appears across most years of a model is usually a design choice rather than a bad batch.
If one year stands out to the left, that is the year to avoid; if the whole line sits at a similar mileage, this is wear rather than a defect in one production run.
Tick median reported mileage Solid middle half of reports Faint 10th to 90th percentile Colour how bad the failure is when it happens
What owners wrote
Verbatim from NHTSA complaint narratives, trimmed for length. The mileage is the one the owner gave.
Car shut off with the "put car in park and restart" message. It took 2 attempts to restart. Car has only 795 miles on it. When the car shuts off there is no power steering creating a very dangerous situation. The car was stopped at a traffic light when this happened with the fuel saver option set to the off position.
The car was put in drive and was driving at 20 miles an hour. Suddenly the power steering was lost. The car would not turn and had to turn the car off and on again to fix the problem. The problem occurred again after 20 minutes. The steering was stuck and turning the car off and on again resolved it. I am worried it would happen again on the highway and am taking it to the dealer. *tt *tr
Bought vehicle on march 5, 2018, on the 2 hr drive home the cars main front center console starts rebooting and resetting over and over, the car then yanks us hard to the right and as I fight the driver assist mode to actually stay on the road, my husband and myself was plenty scared. We got the driver assist disabled, the heat was unable to be turned down, the steering wheel was so hot we had to put on gloves, the seat heat could not be shut down, we were with windows open in the snow, we had no choice. We attempted to restart the car, same functional issue. Contacted dealership following morning, informing them they said get in in right away, we took to local chrysler on may 6th and they found nothing. They didn't believe us either. Happens again immediately the day after being there, again we took it in, they wanted it to continue when we pulled in we were told, I said it keeps taking us off the road. The 3rd time was the same only we almost side swiped another van by the skin of our teeth. Lucky we pulled hard and saved ourselves. It has now been at chrysler repair more than 5-6 times same exact problem, their same exact…
Also reported on the 2018 Chrysler Pacifica
Other electrical problem
Other engine problem
Head gasket failure
Other powertrain problem
No-start or intermittent start failure
Stalling while driving
How far this goes
Complaints are voluntary, so 69 is a floor and not a count of affected cars. Mileages are typed in by owners and cluster on round numbers. And the mode itself is assigned by software reading the complaint text, which is reliable in bulk and fallible one report at a time.
Questions this page answers
At what mileage does other steering problem happen on the 2018 Chrysler Pacifica?
Across 26 owner reports that included an odometer reading, half were filed by 12,500 miles. A quarter were filed before 2,500 miles and a quarter after 27,500 miles. These are the mileages owners reported when they complained, not a prediction for any individual car.
How common is other steering problem on the 2018 Chrysler Pacifica?
69 reports have been filed with NHTSA, about 0.6 per 1,000 vehicles. Complaints are voluntary, so this is a floor rather than a count of affected cars.
What this is and is not. These are the mileages at which owners chose to complain to a federal agency, which is not the same as the mileage at which the part fails on every car. It skews toward failures that happened outside warranty, cost real money, or frightened someone. It is still the only public dataset that carries failure mileage at all, and the shape of a few hundred readings is informative even when a single one is not. Methodology · JSON · this failure on other cars
Source Owner complaints and recall records published by the US National Highway Traffic Safety Administration, model years 1996–2027 Figures rebuilt Published by AtWhatMileage How every figure is computed